Kitchen Display Solution (KDS) Setup for Point of Sale Solution

September 23, 2025

Description

How to set up and register the Kitchen Display Solution (KDS) for your Point of Sale Solution

What's in this article?

Software Plan: Pro

The Kitchen Display Solution (KDS) integrates with your Point of Sale Solution to display order details to your kitchen staff. Instead of using a printer or handwritten chits, item orders are sent to the KDS based on their configuration in Point of Sale Solution Back Office so kitchen staff have full details for the items to prepare. The KDS supports indicates order aging. The kitchen staff can touch the display or use the bump bar to mark an order complete or to "bump" the order to work later.

Expect a setup call from our Merchant Activation and Training Team
The Merchant Activation and Training team will be calling to assist you in configuration of the KDS to add the device to your system.

What's in the box?

There are two kitchen display screen model options: the K2160 with a 16" display and the K2220 with a 22" display. The KDS comes preloaded with the KDS application, which connects to your Point of Sale Solution.

Your KDS display arrives with a power cable, external antenna, and backup screws. Optional table or wall mounts are sold separately.

1 Create a printer type and assign items to it

In your Point of Sale Solution Back Office, the KDS is a printer type that is assigned to an item. When an item assigned to the KDS is ordered, the order will be sent to the KDS display.

2 Install the KDS

After completing the Point of Sale Solution Back Office configuration, you will be ready to install the KDS Display. You can choose to connect the KDS to your network via either wireless or Ethernet connection. An antenna to improve wireless signal is provided with the display. Installation is the same for both Kitchen Display models.

To set up your Kitchen Display

Remove the display from the box and place it face down on a level, protected surface. The foam padding that covers the KDS in its box can be used to protect the screen.
On the back of the display, plug the AC power cable into the display power port on the bottom right side.
Remove the hand screw at the corner of the interface baffle to swing out the baffle.
(Optional) If connecting the display screen to your network using Ethernet cable, insert the Ethernet cable into the RJ45 Ethernet port until the retaining clip clicks into place.
(Optional) If using a wireless connection, attach the antenna, then bend the antenna slightly to route it through the hole in the baffle. Your antenna is packaged separately in the KDS shipping box.

NOTE: If you will use the desk mount for your Kitchen Display, the antenna is flexible and may be bent to fit inside the baffle.
Close the interface baffle, routing the cables out of the openings at the side of the baffle, if needed, then screw the cover on with the hand screw.
Press the Power button for three seconds until the main screen displays.
(Optional) If connecting the Display Screen to your network using wireless connection, connect the device to your network:
To connect Wi-Fi
On the Display, pull down from the top to open the Control Center.
Tap Wi-Fi.
Tap Wi-Fi to toggle on the Wi-Fi.

Select your Wi-Fi network from the available list.
NOTE: Choose the same network that your Point of Sale is on.
Enter your Wi-Fi password and tap Connect.

When connected, tap the circle icon at the bottom of the screen to return to the main screen.
Install the table stand or wall mount:
Wall mount
1. Install the wall mount bracket on your wall in the desired location using the provided hardware or hardware appropriate for your wall type. Ensure your wall is able to support the weight of the wall mount and KDS, approximately 22 lbs.
  
  WARNING!
  Failure to provide adequate structural strength for this component can result in physical injury and/or damage to equipment. It is the installer's responsibility to make sure that the structure to which this component is attached can support the combined weight of all equipment. Reinforce the structure as required before installing the component. It is the installer's responsibility to mount the hardware with anchors and screws that are appropriate for the wall type. Improper installation can result in serious physical injury. Observe safety measures at all times when installing this product and ensure that proper safety gear and tools are used to prevent physical injury.
2. Remove the four screws on the back of the KDS display and set them aside.
3. Install the wall mount display bracket on the KDS display using the screws removed from the KDS.
Table stand
1. Place the KDS screen face down on a level, padded surface. You can use the flat foam packing material in the KDS box as a pad.
2. Remove the four screws from the back of the KDS display.
3. Remove the table stand from the box.
4. Using the small silver screws provided in with the stand, screw the table stand bracket to the back of the KDS. Do not fully tighten the screws until all of them are inserted into the KDS. You can move the arm of the stand as needed to access each corner of the bracket.
5. Pull firmly to unfold the table stand arm away from the base. The table arm will be tight and may require some force to unfold.
6. Screw two flat head screws provided with the stand into the bottom of the base to secure it in position.
7. Rotate the arm of the stand over the KDS and then set the KDS and stand upright on your table, tilting the KDS display into the desired position.
8. Remove the lid from the table base arm by sliding it upward.
9. Install three flat head screws to secure.
10. Replace the lid on the arm of the stand, turn the KDS and stand upright on your countertop.
You are ready to register the device with the Back Office.

3 Configure the KDS application

When the KDS application launches for the first time, you will need to connect the application to your Point of Sale Solution Back Office and configure the settings for your business.

To configure KDS settings

Power on the Kitchen Display. The Kitchen Display application should be pre-installed on the Kitchen Display and it will open automatically.
NOTE: If the KDS app doesn't open automatically, tap the KDS icon to launch it.
Log in using your Point of Sale Solution Back Office credentials.
Choose the printer type associated with this KDS. This is the KDS that you added as a printer type in Point of Sale Solution Back Office.
In the top left corner, tap the Menu icon, then select Settings.

Configure the KDS:

KDS configuration settings
Setting	Description
Activate ticket timer after: Yellow Timer	Set the minutes for the first timer. When a ticket reaches this time limit, it will change color to yellow
Activate ticket timer after: Red Timer	Set the minutes for the second timer. When the ticket reaches this time limit the color will change to red
Columns per page	Number of ticket columns to display on the KDS screen
Show server	Enable to show the name of the server/employee associated with the ticket
Show customer	Enable to show the name of the customer from the ticket
Refresh interval	How often the KDS will check for new tickets
Theme	Select either Light Mode or Dark Mode

Tap Cloud Sync in the menu to synchronize with the Back Office. You are ready to manage orders on the KDS.

4 Manage KDS orders

Once registered, your KDS is ready to use. Learn about managing orders on your Point of Sale Solution KDS.

KDS power and settings

You can adjust the brightness and volume of the KDS using the Quick Settings menu on the display.

KDS care

To clean the KDS, apply distilled water or mild glass gleaner onto a soft, lint-free cloth and gently wipe the KDS.

WARNING!
Do not spray water or cleaner in ports or immerse the KDS in water or other liquids.