Essentials Suite App Price Override or Adjustment

Solution: Essentials Light | Essentials | Retail

Occasionally, you may need to adjust, or override, an item's regular selling price. Only employees with the proper user role can complete an override.

To adjust or override a price

1. Log in to the app.
2. Add the item to the ticket.
3. Tap the item line to open the additional tab functions. 
4. Tap the Price Override tab to open the Price Override screen.
   
   
5. Enter the new price.
6. Tap Reason to choose a reason for the price override.
7. Tap Apply Override to return to the ticket screen, where the new price appears on the item's line with the original price shown below it (crossed out and red).
   
   

NOTE:
To remove a price override from an item and restore its original price, go to the Price Override tab and then tap Remove price override.