Hybrid A800 Setup

Learn how to set up your Hybrid A800, including how to connect to the optional Communications Hub A800 and the PIN Pad A35. 

Watch the video:

• [Music in background throughout]Thank you for choosing the Hybrid A800 terminal from Bank of America.
• This video will help you set up your terminal and prepare to take payments, so feel free to stop, rewind, and rewatch any sequence.
• To start, remove the sleeve and open the box for the Hybrid A800.
• Inside, you'll find a welcome kit including a welcome letter with a QR code and link to online information, a quick setup guide, and a card acceptance decal.
• Now, remove your Hybrid A800 - which is powered down -and make sure you have both parts of the power cord, a few rolls of receipt paper, and an Ethernet cable in the compartments of the box.
• On the bottom of the terminal, you'll find a single port that is used to either connect to the Power Cable, the Charging Base A800, or Communication Hub A800, which allows for Ethernet access or tethering to a PIN Pad A35.
• If you did not opt for a PIN Pad A35 for your customers to use at your point of sale, feel free to skip this next part.
• But if you do have a PIN Pad A35, do not plug your power in yet.
• Instead, open the box for the Communication Hub A800, followed by the box for your PIN Pad A35.
• Please note, you will see the back panel of the PIN Pad A35 in a separate plastic bag.
• Set this panel aside for now.
• Plug the cable attached to the Communication Hub into the USB-C port on the bottom of the Hybrid A800.
• Then, using the cable that came in the PIN Pad A35 box, plug the black USB-A cable into any of the USB-A ports on the Communication Hub.
• Flip the PIN Pad A35 over so you can see all of the ports and plug the USB-C end of the cable into the USB-C port.
• Now take the red USB-A portion of the cable, plug it into the included power adapter and then plug it into an outlet.
• Take the back cover that you set aside earlier and attach it to the back of the PIN Pad A35.
• You will need a Phillips head screwdriver to secure the cover in place.
• It's important to power up the terminal and the PIN Pad A35 together, so now you can attach the power cord to the Communication Hub and then plug the unit into an outlet.
• Remember, if you chose to use your Hybrid 800 with a PIN Pad A35, you cannot use it as a portable device.
• Whether you have a PIN Pad A35 or not, the terminal will power up when it's plugged in for the first time, and the Bank of America payment application will open automatically.
• You can also turn it off or on by holding the power button for 3 to 5 seconds.
• If you are using the Hybrid A800 as a portable device (with Wi-Fi or Cellular) and will need to frequently remove or replace it from a power source, the Charging Base A800 is the perfect option.
• If you've purchased it, pull the dongle from the Charging Base A800 and insert it into the USB-C port on the bottom of the terminal.
• With the Charging Base A800 plugged into a power source, simply place the terminal onto the base, making sure that the pins on the charging base and the dongle (inserted in the bottom of the Hybrid A800) make contact. 
• If connected properly, a charging icon will appear at the top of the terminal's display.
• If you need to plug an Ethernet cable into the Hybrid A800, you will need the Communication Hub A800.
• First, with the cable attached
• to the Communication Hub A800,
• plugged into the USB-C port on the bottom of your terminal,
• plug the Ethernet cable into the Ethernet port
• on the Communication Hub A800.
  Make sure that the other end of your Ethernet Cable
• is plugged into your Router or other Ethernet port.
• Finally, attach the power cable to the Communication Hub A800 and plug the unit into an outlet.
• To connect wirelessly to Wi-Fi®, swipe down from the top of your terminal screen and you'll see the controls to turn on your Wi-Fi® connection.
• You will need to have the name and password for your secure Wi-Fi® network. 
• If you have opted for the Cellular solution with your Hybrid A800, it will automatically connect to your local cellular tower upon powering up.
• Once you have an internet connection, you only have one more step before you're ready to go.
• Gently pull this panel to open the printer paper door.
• Place a fresh roll of paper with the end extending from the top about two inches above the roll.
• Then close the door again, leaving the top of the paper extended outside the door.
• Now you are ready to accept payments and give printed receipts.
• Customers can tap their card or mobile device to pay using the front of the terminal.
• Insert a chip card, face up and chip side first, into the bottom of the terminal or, if the chip can't be read, swipe the card with the magnetic stripe facing the body of the terminal on the side and enter the PIN number, if required.
• If you also have a PIN Pad A35, the customer can use it to tap their card or mobile phone, insert their chip card or, if necessary, swipe their card, then enter their PIN number, if required.
• Now, you should be ready to take payments with your new Hybrid A800 terminal.
• If you have any difficulties or questions, call technical support at 833.344.2324 or visit bankofamerica.com/MerchantHelp.
• What would you like the power to do?
• Bank of America.
  
  

What's in the box?

When you receive your new terminal, the box will include the Hybrid A800 terminal, an AC power adapter and USB-C cable for power, an Ethernet cable to connect to your router, and extra thermal receipt paper rolls.  

If you are using the optional PIN Pad A35, you will receive the PIN Pad, the Communications Hub, and USB-C cable. The back plate of the PIN Pad A35 is stored separately in the box. If you are using the Hybrid A800 as a portable device (with Wi-Fi or Cellular) and will need to frequently remove or replace it from a power source, an optional Charging Base A800 is available.

NOTE: 
If you are using the Hybrid A800 or the PIN Pad A35 as payment device with your Point of Sale Solution, refer to the Station L1400 Setup for guidance on how to set up and configure the Hybrid A800.

1  Connect the optional PIN Pad A35

If using the optional Communication Hub A800 and PIN Pad A35, connect the PIN Pad first. When using the PIN Pad A35, the Hybrid A800 is not a portable device because the PIN Pad A35 must be connected to power.

To connect the PIN Pad A35 

1. Plug the cable attached to the Communication Hub into the USB-C port on the back of the Hybrid A800.
   
   
   
2. Using the cable that came with the PIN Pad A35, plug the black USB-A cable into any of the USB-A ports on the side of the Communication Hub.
   
   
3. Flip the PIN Pad A35 over to the back and plug the USB-C end of the cable into the USB-C port.
   
   
4. Connect the red end of the USB cable to the power adapter, then connect the PIN Pad A35 power adapter to the power outlet. 
5. Using a Phillips-head screwdriver, screw the backplate onto the back of the PIN Pad A35.
6. Continue to the next section to connect the Hybrid A800 to power.

2  Connect to power

Your Hybrid A800 may ship with the battery disconnected. If needed, remove the battery cover from the bottom of the terminal and connect the battery, then replace the cover before use. If you are using the A800 with the optional PIN Pad A35, using the terminal as a portable device will not be possible. 

3  Power up

Whether you have a PIN Pad A35 or not, the terminal will power up when it's plugged in for the first time, and the Bank of America payment application will open automatically. To power off, press and hold the Power button until the shutdown menu appears, then select Power Off to shut down. To power on, press and hold the Power button on the left side of the A800 until the LCD backlight turns on.   

4  Connect to the internet

You can use a Wi-Fi network and/or Ethernet cable connection to your router with your Hybrid A800. You will need to know the name of your network and the password. If you choose to use Ethernet, you will need the Communication Hub A800. Learn more about connecting the terminal to the internet through Wi-Fi.

If you will be connecting to the internet using Ethernet, you will need the optional Communication Hub A800. Connect the Communication Hub A800 into the USB-C port on the bottom of your terminal, then plug the Ethernet cable into the Ethernet port on the Communication Hub A800. Connect the other end of your Ethernet Cable into your router or other Ethernet port. Finally, attach the power cable to the Communication Hub A800 and plug the unit into an outlet.

If you have opted for the Cellular solution with your Hybrid A800, it will automatically connect to your local cellular tower upon powering up. Learn more about cellular connection.

5  Configure the PIN Pad A35

If you are using a PIN Pad A35 with your A800, you will need to connect the PIN Pad to Wi-Fi and configure to communicate with your point of sale. 

6  Load printer paper

Your A800 comes preloaded with paper and also includes additional thermal paper rolls to get you started. When you need to order more paper, it may be purchased at most office supply stores or through Bank of America. Use thermal paper size 58mm.

Take a card payment

The Hybrid A800 accepts chipped card insertions or contactless taps. Your customers can also swipe their cards or use a mobile or digital wallet on a device to make a payment. See Contactless Payments to learn more.

Terminal settings

You can adjust your terminal settings to your preference, including: terminal volume and key sounds, brightness, and timeout settings. 

Terminal Care

For care guidelines, cleaning recommendations and other best practices, see Terminal Care.