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Point of Sale Solution Back Office Reports Overview

August 13, 2025

Description

How to create downloadable reports in the Point of Sale Solution Back Office

What's in this article?


Software Plan: Basics | Starter | Growth | Pro
 

The Point of Sale Solution's cloud-based reporting allows you to generate detailed reports that provide insight into sales, inventory, employee performance, and customer behavior. You can download and analyze data to make informed decisions to improve profitability, efficiency and customer experience. 

Where beneficial, reporting allows you to narrow your search results by date range, employee, register, product, or other applicable data to identify best-selling items, prevent stockouts, review employee sales performance and areas for improvement. 

Reports can be downloaded and saved in Excel format.

Use the Change location link in the banner to select the location for which you want to view reports. Reports are accessed from the sidebar menu, under Location Reports. 

  • Financial reports — Track sales, orders, payment type trends, sales by employee, and gift card activity.
  • Inventory reports — Track inventory value and levels, identify best selling items, and manage reorder points.
  • Audit reports — Track discounts, return trends, employee tip activity.
  • Calendar reports — Track scheduled and completed orders.
  • Time and attendance — Track employee hours, overtime, rates and wages.

Report availability

Report availability is dependent upon your business type, and the software package you have chosen for your merchant account. Reporting access is dependent upon permissions set for an individual employee or job role.

Financial reports

Report name, description, and software plan
Report NameDescriptionBasicStarterGrowthPro
Sales OverviewProvides a summary of sales and payments received at a specific location. It can be a useful tool for understanding cash flow as well as any discrepancies between sales and payments.
Yes
Yes
Yes
Yes
Sales ReportProvides a high level view of sales and payments for a specific location. 
Yes
Yes
Yes
Yes
TransactionsProvides an overview of transactions that have taken place within a specified time period, identified by payment method, transaction type and card brand.
Yes
Yes
Yes
Yes
OrdersProvides detailed information for completed orders that have taken place.
Yes
Yes
Yes
Yes
Payment TypesProvides a high-level summary of transactions by payment type.
Yes
Yes
Yes
Yes
TaxesProvides a view of tax information for sales transactions that have taken place. 
Yes
Yes
Yes
Yes
Sales by EmployeeProvides a view of individual employee sales performance, displaying the quantity of each product sold, discounts applied and the cost.
Yes
Yes
Yes
Yes
Gift Cards SummaryProvides a summary of gift card activity that has taken place within a specified time period. NoNo
Yes
Yes

Inventory reports

Report name, description, and software plan
Report NameDescriptionBasicStarterGrowthPro
Products SoldProducts sold for a specific employee, register, department or category.
Yes
Yes
Yes
Yes
SummaryTotal sales for a specific department, category or both.
Yes
Yes
Yes
Yes
ModifiersSales by modifier name for a specific employee, register or both.
Yes
Yes
Yes
Yes
ReorderDisplays items to reorder. Items with inventory tracking enabled automatically appear on this report once their quantity has sold down to their reorder trigger.
Yes
Yes
Yes
Yes
ValueProvides a snapshot of the financial value of your inventory at the time you view the report.
Yes
Yes
Yes
Yes
Cost of GoodsSales, cost and net profit per item.
Yes
Yes
Yes
Yes

Audit reports

Report name, description, and software plan
Report NameDescriptionBasicStarterGrowthPro
EmployeesTip and till breakdown for a specific employee, register or both.
Yes
Yes
Yes
Yes
RegistersTill activity for a specific employee, register or both.
Yes
Yes
Yes
Yes
Price OverridePrice overrides by employee.
Yes
Yes
Yes
Yes
DiscountsDiscounts by employee, register, or both.
Yes
Yes
Yes
Yes
ReturnsReturn and void activity per employee, register, or both.
Yes
Yes
Yes
Yes
VoidsVoid activity per employee, register, or both.
Yes
Yes
Yes
Yes
TipsTip information per specific employee, register, or both, broken out by tip type.
No
Yes
Yes
Yes
BatchesProvides a view of all batches processed within a specific date range. Batches that were auto-batched will display Auto in the Staff field. For manually closed batches, the name of the employee who closed the batch will display.
Yes
Yes
Yes
Yes

Calendar reports

Report name, description, and software plan
Report NameDescriptionBasicStarterGrowthPro
ScheduledDisplays orders that are scheduled for delivery or pickup.NoNo
Yes
Yes
CompletedData showing completed orders by employee, order number and complete date.NoNo
Yes
Yes

Time and attendance reports

Report name, description, and software plan
Report NameDescriptionBasicStarterGrowthPro
Employee HoursA summary report of the hours worked by date, time, and/or employee. NoYesYesYes
Employee PayA summary report of employee's hourly rate, overtime rate and wages. NoYesYesYes




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