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Restaurant Solution Release Notes

August 18, 2025

Description

Release notes for Back Office and Restaurant App

What's in this article?

Solution: Restaurant

 

NOTE:
All recently updated releases include the features from the previous release. 

Release 2025.3

The following Back Office features are now launched in the Ver. 6.16 Restaurant Solution update.

KDS order management ticket notifications


KDS order management has added the following features:
  • Check Paid Status: Indicates “Not Paid" Status to kitchen will direct staff to send out food accordingly to the customers helping to reduce risk of handing over orders that haven't been paid for yet. 
  • Rush Order notification: Once an order is active in the EXPO screen, you can long press the order to rush it with high priority at the Kitchen station. Rushed tickets sort according to the time at which they are rushed to the kitchen from the EXPO screen.
See Kitchen Display Order Management.

Add category and item feature on the Restaurant App


Users with manager permission/override can use this feature to add category and menu items on the Restaurant App which will sync back with back office. Prior to this, merchants could only make updates in the Back Office. See Restaurant App Item Setup.


Check Split by Item


Merchants can now split a check by item using the new 'split by item' option to divide complicated orders/checks for their customers. See Restaurant App Guest Check or Item Split.


Item/Ticket "Repeat" option


The repeat items feature allows users to easily reorder items that the guests have previously ordered on an open ticket, like repeating an entire round of drinks. 


Release 2025.2

The following Back Office features are now launched in the Ver. 6.15 Restaurant App update.

House Account email functionality for invoice


  • User can email the invoice of House Account at the time of creating or viewing the invoice.
  • Email will contain the html format of the House account invoice.
  • This feature is behind a feature flag and needs to be enabled in PROD for this feature to work.
  • Email notification template will display merchant logo.

See Creating a House Account Statement in Back Office House Accounts in Restaurant Solution.



Release 2024.11

The following Back Office features are now launched in Back Office and compatible with the Restaurant App version 6.13 update:

KDS color coding in Back Office

When creating your menu in Back Office, you can assign a Kitchen Display Color on the item or modifier group level that will appear on the Kitchen Display. To learn more, see Back Office and Point of Sale Item Setup

extended item setup
User role override bug fix

Users assigned multiple roles will only be able to perform the features assigned to the role they are logged in as. For example, if a user has both supervisor and cashier role, they will not be allowed to override a sale as a cashier. Learn more about user roles in Restaurant Solution.

Training modeSol

In Back Office, you can enable Training Mode on the Restaurant app. Your Restaurant App must be version 6.13 or higher to use training mode. Learn more about enabling training mode for the payment terminal in Back Office.

Receipt printer font sizes

Payment terminal receipt printer configuration now provides small, medium (standard) and large font size options for printing receipts. The font size options are not available on the thermal printer.

Kitchen chits - void text printed in red

Void text on a ticket will now print larger and in bold. When using a dual color (red/black) cartridge, void text will print in red.

Battery charge notifications

When running on battery power, the payment terminals provide low battery-related warnings at 15% charge and advise users to complete critical tasks before the payment terminal locks out when the battery level declines below 5%.

Release 2024.8

The following Back Office features are now launched in the Ver. 6.12 Restaurant Solution update.

Device management

Ability to change the Primary POS to a different device.

Kitchen device configuration

Expo station device configuration and Kitchen Display Solution (KDS) configuration options may now be configured through the same process. See Back Office Kitchen Routing Setup in Restaurant Solution

Security controls

Addition of Delete Tickets and Clear Items options. See Back Office Security Controls in Restaurant Solution

Charges

Apply a charge to a ticket or to a specific item. For example, adding a service fee when ordering a catering platter. See Back Office Charges in Restaurant Solution

End of day reporting email support

Enabled end of day reporting email, which is selected as a user role feature. See Back Office End of Day Reporting

User roles

Updated available user roles to include security controls, charges, and end of day reporting. See Restaurant Solution User Roles

Void reasons

When a ticket is voided, assign a reason for the void. Reasons are visible on the Void Audit Report.

Refire send to kitchen

On the Restaurant App, a user with appropriate role permissions can refire (resend) an item to the kitchen. This allows you to resend an order to the kitchen without needing to re-ring the order. 


Release 2024.3

The following Back Office features are now launched in the Ver. 6.11 Restaurant Solution update. 

Enable Sequence Check Number

New option to enable sequence check numbering by terminal. For example, the tickets will number 1234, 1235, 1236, where the 1 represents the terminal number. If your terminals are connected by a Primary POS, the ticket numbers continue in sequence regardless of which terminal took the order. 

Release 2023.12 

The following Back Office features are now launched in the Ver. 6.9 Restaurant Solution update:

Limit open checks and refund amounts for an employee

Security options can help you limit lost revenue by providing additional restrictions on higher risk Restaurant application functionality. In Employees > Security Controls, you can choose to limit the number of checks an employee can have open at one time and limit the maximum refund amount an employee can process during a shift or for a ticket, or both. A supervisor can override these restrictions if needed. 

The Refund Limit Override access enables employees to override the maximum refund amount.

NOTE:
if the refund value is set to $0.00 or blank, employees can perform unlimited refunds.

Limit employee tip adjustments per shift
Limits the number of tip adjustments an employee can perform in a shift. If the limit is reached, the Restaurant app will prompt for a manager override to complete a tip adjustment.

Refer to the Back Office Payment Method Configuration article for more information.

Paid breaks configuration

Configure breaks for employees and assign employees. Refer to Back Office Break Configuration for more information.

Gratuity configuration

Gratuity is configured either in percentage or in the amount. When configured, gratuity automatically adds the set tip percentage based on the number of guests per order. The amount can be configured to display on the gratuity list on the POS device, however, it is applied manually for each order. Refer to Back Office Gratuity for Restaurant Solution

Connection status enhancement

The connection status of the POS device is now easier to view. Refer to Restaurant App Payment Terminal Connection Status

Release 2023.10

The following Back Office features are now launched in the Ver. 6.9 Restaurant Solution update: 

Delete multiple customers from Customers List at one time

Deletion of customers list in bulk is now available in Back Office. User role must be enabled in Back-office to be used.

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